Before arrival
Answer questions, share arrival guidance and support preparations using hotel-maintained information.
Guest-service concierge
Lucy
A response throughout the guest journey
Lucy supports guests throughout their journey in multiple languages, answers questions, understands requests and coordinates hotel service. On-site work and requests outside the authorised scope continue with the hotel team.
How the work comes together
During the stay
Understand guest needs, connect service teams and follow the actual handling status.
After departure
Continue supporting guest feedback and follow-up requests.
Hotel staff own on-site service, sensitive complaints and commitments outside authorised limits. Receiving a request does not mean service is complete.
EXPLORE THE TEAM
Experience it yourself
Start with a hotel conversation
Try a hotel conversation with Lucy, or open the Vast Blue product enquiry entry.