Digital workforce
REACH, STAR, Max, Lucy and Revenue Advisor work within hotel rules. Important decisions remain with the hotel team.
YOUR HOTEL TEAM
From finding guests and creating content to reservations, service and business analysis. Explore what each employee does.
Guest acquisition
Turn clear travel intent into a booking conversation
See it in action
Content marketing
Keep the hotel's stories connected to its guests
See it in action
Reservation operations
From incoming orders to checked PMS records
See it in action
Guest-service concierge
A response throughout the guest journey
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Hotel business advisor
Understand the signals. Keep the decision with the hotel
See it in actionExtend when needed
Other tourism workflows are assessed separately for access, permissions and delivery scope
Revenue products provide pickup, historical, inventory and market analysis with explainable pricing advice. Marketing products match trends with hotel offers and create posts, posters and short videos. Evaluate them separately; publishing, rate changes, outreach and conversion flows require confirmed access and content review
An independent solution direction: organize authorized work groups, email, meeting notes and documents into searchable, traceable knowledge for internal questions, summaries and management queries. Confirm collection, access, delivery status and retention; it is not bundled into Lucy or Max by default
Hotel training covers training management, staff development and service standards. Xiaohuan and academic solutions support role practice and multimodal assessment. These are distinct delivery scopes, not one standard package
Engineering solutions cover device data, inspections, anomaly alerts and technical knowledge, requiring real equipment and system access without default device control. Destination solutions assess visitor questions, guiding, service coordination and operations support
Inquiry assistants, trip concierges, around-the-clock customer service and itinerary systems address follow-up, journey reminders, route recommendations and resource matching. People review itineraries; platform access, publishing and outreach are configured per project
GEO and hotel distribution are discussed as independent projects, outside Lucy and Max's base functionality and default pricing scope
Deployment, operations, support, training and third-party costs are confirmed in the project quote and contract. Evaluate workload, coverage, review and maintenance costs rather than promising fixed staffing savings or returns
Defined responsibilities, scoped permissions and accountable human intervention
Start with your work
A workflow, a rule, a problem worth solving
