OUR ROLE & ASSESSMENT FRAMEWORK
Define the role. Assess before deployment.
We have designed an acceptance and reassessment process based on role responsibilities, permissions and result evidence. The hotel and product team agree the scope and assessment criteria.
Company-defined framework · a method overview, not a record of completed hotel or employee acceptance
- Defined by
- Vast Blue Starry team
- Framework version
- v0.3 · 2026-10-04
- Applies to
- Hotel roles, channels, languages and operations agreed by both parties
- Required evidence
- Task sources, result receipts and independent hotel review; missing evidence is not a pass
Five shared assessment dimensions
- 01
Responsibilities & permissions
Define the role, channels, languages and operations. Act only within hotel authorisation.
- 02
Accuracy & service quality
Check sources, rules and key fields, and assess whether responses and deliverables fit the actual task.
- 03
Verifiable handovers & results
Distinguish submitted, received and completed work. Confirm results through receipts and human review.
- 04
Safety & human continuity
Identify sensitive, exceptional or out-of-scope requests. Stop affected actions and hand over to authorised people.
- 05
Monitoring & reassessment
Observe quality and corrective work. Reassess after material changes to information, permissions or interfaces.
Five roles, with distinct priorities
Intent discovery, permitted conversations and booking-opportunity handovers in authorised channels.
Assessment focusEvidence of intent, permission to contact and traceable handovers.
Content from hotel information, publication after version approval, and enquiry follow-up.
Assessment focusFactual content and materials, specific-version approval and verifiable publication results.
Order processing and exception handovers within verified channels and PMS operations.
Assessment focusAccurate key fields, deduplication and readback, with human exception handling.
Authorised enquiries, guest-request coordination, multilingual conversations and exception handovers.
Assessment focusGrounded answers, complete handovers and no claim that receipt equals fulfilment.
Review business information and provide diagnosis, trends and strategy recommendations.
Assessment focusReproducible numbers, qualified inferences and hotel-owned business decisions.
Acceptance is a process with defined scope
- 01
Agree the scope
The hotel and product team confirm the role, enabled channels, languages, permissions and assessment criteria.
- 02
Test isolated scenarios
Check task results, exceptions and safety boundaries. Keep matters with insufficient evidence unresolved.
- 03
Confirm deployment together
Complete required checks and corrective work. Both parties approve the accepted scope before deployment within it.
- 04
Monitor and reassess
Observe quality and corrective work. Reassess affected capabilities after material changes.
A company framework, not external certification
Public service-assessment material, including LQA, is a methodological reference only. This is a company-defined framework, not LQA certification or an official industry standard. This page explains the method; it does not report completed acceptance for a hotel or employee, or promise contractual protection or business results.
Method reference: LQA public hotel assessment overview