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RESOURCE AGENT · PRODUCT DIRECTION

A provider-side AI agent for hotels and tourism businesses

Our Resource Agent approach organises hospitality and tourism offerings, service rules and permission boundaries into information AI agents can understand and trace to its sources. We are developing a path toward discovery, inquiry and request coordination with compatible personal agents.

Hotels & tourism providersVerified information · service conditionsSTAR / REACH
Resource AgentDiscoverable · understandable
Compatible personal agentPlanned request coordination
Planned coordination
Check & authoriseProvider confirms service
Connection concept · capabilities require validation and authorisation

From real resources to confirmed service

  1. 01

    Prepare real resources

    Use hotel-verified information, service conditions and authorised data. Identify sources, applicable scope and anything that still needs confirmation.

  2. 02

    Make information understandable

    Organise resource descriptions, service conditions and contact paths so personal agents can discover and understand resources on a factual basis.

  3. 03

    Receive individual needs

    A personal agent expresses preferences and constraints. Identity, contact or transaction information requires permissions appropriate to the scope.

  4. 04

    Check, then hand over

    Check the request against resource conditions and hand bookings or service questions that need confirmation to the hotel. Actual results rely on hotel or authorised-system receipts.

How existing roles support the direction

STAR · Information preparation

Create content from hotel information, obtain hotel approval for the specific version, and follow up resulting enquiries. This supports preparing discoverable information.

Explore the role

REACH · Intent and handover

Identify explicit travel intent through hotel-owned accounts and authorised channels, hold permitted conversations and hand over booking opportunities. Platform intent discovery does not establish agent interoperability.

Explore the role

Lucy handles enquiries and guest requests, Max processes orders within verified scope, and Revenue Advisor provides business recommendations. Each role retains its own permissions and human boundaries.

Questions about this direction

How does Resource Agent relate to STAR and REACH?

STAR prepares hotel-approved information and content. REACH discovers intent and follows up in authorised channels. These roles support provider information preparation; they do not establish agent interoperability.

Does this provide live inventory, ordering or automatic payments today?

This page describes a product direction, not a promise that these capabilities are available. Interfaces and operation scope require validation; prices, inventory and orders depend on the provider or connected systems.

Can every personal agent discover it?

No universal discovery claim is made. Compatibility, connection methods and permissions require individual validation. Dashed lines indicate planned coordination.

Separate the direction from verified capabilities

This is a product direction; dashed lines show planned coordination. Connection methods, compatibility and permissions require individual validation. Prices, inventory and orders rely on confirmation by the provider or connected systems, not universal agent access or completed transactions.

Explore the hotel team